Promotion Rules (“Rules”)

1. Introduction

This Promotion (“Promotion”) is being run by Herotel Proprietary Limited with registration number 2015/122781/07 (“Herotel”).

1.2. This offer may not be used with any other Herotel promotional offer.

1.3. The Promotion begins on 27 November 2025 and ends on the 5th of December 2025 (“Promotion Period”).

1.4. This Promotion is available to all new and eligible Herotel Fibre and Wireless Customers that sign up for new services for a minimum term of 12 months and (“Customers”).

2. The Promotion

2.1. The Promotion offers discounted pricing to all NEW Herotel Fibre Customers if they sign up for one of the following monthly recurring fibre package as detailed in Table A below.

Table A

2.2. The Promotion offers discounted installation costs to the first 1000 (One-Thousand) NEW Herotel Wireless Customers if they sign up for one of the following monthly recurring wireless package as detailed in Table B below.

Table B

2.3. Existing Customers who have already prescribed to a Herotel Fibre Package and who has opted for monthly recurring billing via debit-orders, will be allowed to upgrade their subscription in terms of this promotion.

2.4. The Promotion is subject to availability. If, for any reason, the service is unavailable on the day of installation, the deal will expire, and the individual will not qualify for the special at a later stage. For the avoidance of doubt, service unavailability in this instance will mean:

• 2.4.1. If Herotel does not have any network coverage in the area that the services was requested.
• 2.4.2. If after a feasibility study has been conducted, it is found that it is not feasible to provide the Customer with the services at the location where the services was requested.

2.5. Customers participating in the Herotel Black Friday Promotion, will also be eligible and automatically entered into the Herotel Vuka Summer Promotion, which terms and condition can be viewed at https://herotel.com/compliance/summer-campaign-terms-conditions-2025/

3. Promotion Period and Payment Terms

3.1. The Promotion will commence on 27 November 2025 at 05:00 and conclude on 5 December 2025 at 22:00.

3.2. Herotel, reserves the right to extend the special if additional availability and capacity arise, and the availability will be at Herotel’s sole discretion.

3.3. All NEW Herotel Fibre Customers will not be required to pay the standard activation or installation costs when signing up for the eligible Herotel Fibre Products.

3.4. Installation dates will vary depending on the availability of teams in the specific area.

3.5. All business packages are excluded.

4. Customer Eligibility

4.1. The Promotion is open to all residents in Herotel coverage areas who are 18 years of age or older as of 27 November 2025, subject to the Customer providing Herotel with:

• 4.1.1. a valid copy of their Identity Document or Passport;
• 4.1.2. a Completed Service Order Form;
• 4.1.3. Accepted quote.
• Collectively referred to as “Compliance Documents”.

4.2. Existing Customers who have already prescribed to a Herotel Fibre Package and who has opted for monthly recurring billing via debit-orders, will NOT BE ALLOWED TO DOWNGRADE their subscription in terms of this promotion.

4.3. A Customer can only claim:

• 4.3.1. one Promotion in relation to eligible Herotel Fibre Packages,
• 4.3.2. one Promotion per unit/dwelling

4.4. As Customer you confirm that you accept the provisions detailed in these Rules which pertains to this Promotion by:

• 4.4.1. Submitting your service request, either personally or via an authorized sales agent, alternatively
• 4.4.2. Accepting a quote provided by an authorized sales agent via e-mail.

4.5. In the event that a Customer intends to terminate their internet services with their current provider, and a termination period is applicable the Customer will unfortunately not be eligible to participate in this Promotion.

5. How to Participate

5.1. Customers can participate in this Promotion by:

• 5.1.1. contacting your local Herotel office, which contact can be found on our website; or
• 5.1.2. visiting your local Herotel Office, which address can be found on our website.

5.2. Kindly note that the Customer will only receive the promotional service if Herotel has received the customer compliance documents mentioned in paragraph 4.1 hereof.

5.3. Customers opting for monthly recurring billing should commit to a debit order mandate.

6. Termination of Promotion

Herotel reserves the right and in its sole discretion to terminate this Promotion for whatever reason at any time with as much notice as reasonably possible.

7. Privacy Policy

By entering this Promotion, Customers consent to the collection, use, and sharing of their personal information for the purpose of administering this promotion, in accordance with Herotel’s Privacy Policy which can be found at https://www.herotel.com/privacy-policy/

8. Master Service Terms

8.1. The provision of any Herotel services is subject to Herotel’s Master Service Terms which can be found at: https://www.herotel.com/master_service_terms/

8.2. These conditions apply to this Promotion, quotation, early termination of services and any subsequent order notwithstanding anything to the contrary contained in or incorporated into any document from or oral statement made by you, the Customer.

9. General

9.1. These Rules will be available on the website, on social media platforms and on all quotes that are sent electronically to customers.

9.2. Governing law: This Agreement shall be governed, construed, and interpreted in accordance with the laws of the Republic of South Africa.

9.3. Consumer Protection: To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the “Consumer Protection Act”), no provision of the Terms are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

9.4. RICA: As a prospective customer you will be obliged to provide proof of your full names, surname, Identity Document number and residential address when applying for accepting this promotion.

9.5. VAT: All prices advertised in this Promotion are inclusive of VAT unless otherwise stated

9.6. Non-variation: No addition to or variation of these Rules shall be of any force or effect unless recorded in a written document and signed by a duly authorised representative of Herotel.

9.7. Exclusivity of offer: The Promotion is exclusively for eligible customers and is not transferable, not exchangeable and cannot be exchanged for its cash value.

9.8. Limitation of Liability: Participants hereby indemnify Herotel and its agents, employees, or contractors against any / all claims for any injury, loss, or damages, whether direct, indirect, consequential, or otherwise, arising from any cause whatsoever from their participation in any way, howsoever in this Promotion.

9.9. Clarification of terms: In the event that you do not understand any of the terms and conditions, please contact your local Herotel Office and a sales agent will explain them to you. If you do not understand or agree to these terms and conditions, please do not continue participating in this promotion. Your continued participation in the promotion will constitute your agreement to be bound by and comply with these and applicable terms and conditions.

9.10. Acceptance: By applying for and accepting this Promotion, you confirm that you have read and accepted Herotel’s Master Service Terms and are authorised to enter into an Agreement with Herotel.