1. INTRODUCTION

    1. Herotel Proprietary Limited (“Herotel/ the Promoter”) is running a promotion whereby eligible participants stand a chance to win a variety of prizes through participation in a draw (“Promotion”) subject to the Promotion Terms and Conditions (“Rules”) from 1 October to 31 December 2025 (“Promotion Period”).

    2. These Rules, (together with any official Promotion communications by Herotel) will govern and apply to the Promotion. By participating in the Promotion, you agree to be bound by the Rules.

  2. THE PROMOTION

    1. The Promotion offers eligible participants to enter a draw and stand a chance to win a prize(s) by completing one of the following actions (“Qualifying Actions”) either as a Herotel Flex customer OR a Herotel MRR customer:
      Customer TypeQualifying Actions to enter the draw
      Herotel Flex Customer1.Buy a Herotel Flex starter pack;
      2. Load a 31-day voucher; OR
      3. Update your contact details
      Herotel MRR Customer1. Sign up to any Herotel MRR package;
      2. Upgrade your Herotel MRR package; OR
      3. Update your contact details

    2. To complete a Qualifying Action, a participant may:

      1.  visit the Herotel website located at https://www.herotel.com, and select a preferred Herotel package; or
      2.  contact a local Herotel office, which contact can be found on Herotel’s website; or
      3.  visiting a local Herotel store, which address can be found on Herotel’s website.

    3. Each Qualifying Action equates to 1 (one) entry into the monthly prize draws OR the grand prize draw. Customer Type Qualifying Actions to enter the draw Herotel Flex Customer 1.Buy a Herotel Flex starter pack; 2. Load a 31-day voucher; OR 3.Update your contact details

    4. Every eligible participant is permitted a maximum of 3 (three) entries and a maximum of 1 (one) prize from the monthly prize draws. A monthly prize winner is also eligible to win a grand prize.

    5. Entries that are captured on Herotel’s records will be treated as the only validation source and will be the only evidence of successful entries.

  3. PRIZES

    1. Prizes that may be awarded to qualifying winners during the monthly prize draws include:

      1. Mini UPS;

      2. Headphones;

      3. Netflix subscriptions;

      4. Earphones;

      5. Smart watches;

      6. Power banks;

      7. School shoes.

    2. The winner(s) of the grand prize draw stand a chance to win one of two cars.

    3. The specifications of the Promotion prizes are subject to Herotel’s discretion and the availability of the prizes.

  4. PARTICIPATION ELIGIBILITY

    1. This Promotion is available to all new and existing retail Herotel Customers that complete at least one of the Qualifying Actions and meet the eligibility requirements in this clause 4.

    2. The Promotion is open to all South African residents who are 18 years of age or older at the time of entry. Herotel may request a participant to provide a valid copy of their Identity Document or Passport to confirm.

    3. A participant must fall within Herotel’s network coverage.

    4. Any person who is a director, member, partner, employee of Herotel, a supplier of a prize or who is directly involved in the Promotion, or any other person who directly or indirectly controls or is controlled by Herotel, and such person’s direct family members are not eligible to participate in the Promotion.

    5. Purchasing a Herotel Business product does not qualify a participant for eligibility.

    6. If a participant contravenes these Rules, the Promoter may, in its discretion, disqualify such participant from the Promotion.

  5. THE WINNER SELECTION AND PRIZE AWARD

    1. In order to select a winner, the Promoter will facilitate a monthly prize draw in November and December 2025, and a grand prize draw in January 2026.

    2. All draws will be conducted on specific dates by using a secure, independent, and auditable randomiser tool. For the avoidance of doubt the draws will be conducted on the following days:

      1. 5 November 2025;

      2. 5 December 2025;

      3. 12 January 2026.

    3. A prize winner will be the first entry drawn in each draw.

    4. The Promoter will contact and notify a winner of the prize won via Meta, telephone, or email.

    5. If the Promoter contacts a winner via Meta, telephone, or email with the contact details on record and the winner does not respond within 10 (ten) working days of being notified, the Promoter reserves the right to draw again.

    6. The winner must collect the prize awarded from the closest Herotel office and have their Identity Document or Passport in hand.

    7. A winner must be a Herotel account holder to be permitted to collect a prize.

    8. In the case of a car prize, the Promoter may publish footage of the prize winner with the Promotional car prize on Herotel’s social media pages. In this instance, the winner of a car prize grants Herotel permission to use their images as part of Herotel’s marketing material. The prize winner of a car shall be made aware of this and be afforded an opportunity to decline the use of his/her image for marketing purposes.

    9. The Promoter’s decision on a winner is final, and no correspondence will be entered into with a participant to debate the Rules and the Promoter’s decision.

  6. SOCIAL MEDIA CONTENT PERMISSION

    1. A prize winner is permitted to film and place on their social media pages any prize related content associated with the Promoter, to the extent that it does not place the Promoter in disrepute.

    2. The Promoter has the right to request a prize winner to remove any content relating to a prize that is damaging to the Promoter’s reputation.

  7. TERMINATION OR AMENDMENT OF PROMOTION

    Herotel reserves the right and in its sole discretion to terminate and/or amend this Promotion for whatever reason, at any time, and with as much notice as reasonably possible. Herotel, further reserves the right to amend the Rules at its sole discretion.

  8. PRIVACY POLICY

    By entering this Promotion, participants consent to the collection, use, and sharing of their personal information for the purpose of administering this Promotion, in accordance with Herotel’s Privacy Policy which can be found at https://www.herotel.com/privacy-policy/ .

  9. GENERAL

    1. Availability: These Rules will be made available at all local Herotel offices as well as on the Promoter’s website, on social media platforms and on physical flyers or digital advertisements and SMS links sent electronically to participants.

    2. Governing law: The Rules shall be governed, construed, and interpreted in accordance with the laws of the Republic of South Africa.

    3. Consumer Protection: To the extent that the Rules or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the “Consumer Protection Act”), no provision of the Rules are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

    4. Non-variation: No addition to or variation of these Rules shall be of any force or effect unless recorded in a written document and signed by a duly authorised representative of Herotel.

    5. Exclusivity of offer: The Promotion is exclusively for eligible participants and is not transferable, not exchangeable and cannot be exchanged for its cash value.

    6. Limitation of Liability: Participants hereby indemnify Herotel and its agents, employees, or contractors, advisors, prize suppliers against any / all claims for any injury, loss, or damages, whether direct, indirect, consequential, or otherwise, arising from any cause whatsoever from their participation in any way, howsoever in this Promotion.

    7. Clarification of terms: In the event that you do not understand any of the terms and conditions, please contact your local Herotel Office and a sales agent will explain them to you. If you do not understand or agree to these Rules, please do not continue participating in this Promotion. Your continued participation in the Promotion will constitute your agreement to be bound by and comply with these and applicable terms and conditions.

    8. Acceptance: By applying for and accepting this Promotion, you confirm that you have read and accepted the Rules and Herotel’s Master Service Terms and are authorised to enter into an agreement with Herotel.

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