Privacy Policy

1. Introduction and purpose

   1. At Herotel Telecoms (Pty) Ltd, including our subsidiaries (collectively “Herotel”, “we”, “us”, or “our”), we respect your rights to privacy and are committed to the lawful processing of your Personal Information, in accordance with the Protection of Personal Information Act (“POPI”) and any other applicable privacy legislation.
   2. The purpose of this policy (the “Policy”) is to describe the ways we collect, store, use, or otherwise Process your Personal Information, regardless of the form or source from which it is collected or provided.
   3. This Policy furthermore sets out your rights, obligations and responsibilities relating to your Personal Information, as well as Herotel’s undertakings regarding the processing and protection of your Personal Information.

2. Scope

   1. This policy applies to any natural or juristic person whose Personal Information Herotel, in its capacity as a Responsible Party, collects, uses, shares or otherwise Processes, in order to discharge its contractual, regulatory and/or legal obligations.

3. Definitions

   1. “Data Subject” means the person to whom personal information relates.
   2. “Operator” means a natural or juristic person who processes personal information for Herotel.
   3. “Personal Information” means personal information relating to an identifiable person.
   4. “Person/s” means a natural or juristic person.
   5. “POPI” means the Protection of Personal Information Act 2013.
   6. “Processing” means any operation or activity involving Personal Information.
   7. “Responsible Party” means Herotel.

4. Collection

   1. When you engage with us, you entrust us with the collection of your Personal Information in a lawful and reasonable manner.
   2. The Personal Information we collect depends on the services you apply for or enquire about.
   3. Personal Information may include your name, contact details, billing information, device information, ID documentation and communications.
   4. Personal Information is collected directly from you where possible, or from third parties where lawful.
   5. Providing Personal Information is voluntary, but failure to do so may limit our ability to provide services.
   6. You are responsible for ensuring your Personal Information is accurate and complete.

5. Use

   1. We will only use your Personal Information for lawful purposes related to the reason it was collected.
   2. By providing us with your Personal Information, you consent to us communicating with you regarding our services.

6. Disclosure

   1. We may share your Personal Information with third parties for lawful Processing, including service providers, regulators and financial institutions.

7. Retention and storage

   1. We will not retain Personal Information for longer than necessary and will securely destroy it when no longer required.

8. Security measures

   1. Herotel implements appropriate technical and organisational measures to protect Personal Information.
   2. Operators are required to maintain equivalent security measures.

9. Transfer to foreign countries

   1. Personal Information may be transferred internationally where required, subject to equivalent protection.

10. Use of our website and applications

    1. Cookies are used to enhance user experience.
    2. Third-party analytics and tracking may be used.
    3. External links and third-party applications are governed by their own privacy policies.
    4. Mobile applications may collect device and usage information.

11. Notification of changes

    1. This Privacy Policy may be amended from time to time.

12. Your rights

    1. Right of access to Personal Information.
    2. Right to correction or deletion.
    3. Right to withdraw consent or object to processing.

13. Complaints

    1. Complaints may be directed to the Information Officer at [email protected].
    2. You may also lodge a complaint with the Information Regulator at [email protected].